Refund policy

What you buy

Unforgettable Car Trend sells credits, either in one-time packs or through optional monthly and yearly plans. Credits pay for AI videos made from your photos, and each effect shows its exact credit cost before you confirm. Credits are added to your account once the payment is confirmed. Prices, pack sizes and plans are listed on the pricing page.

Packs: one payment, credits never expire

Every pack is a single payment. Nothing renews, and pack credits never expire.

Plans: cancel any time

A plan renews automatically at the end of each billing period until you cancel it. You can cancel any time from Billing in your account; the plan then runs to the end of the period you already paid for and does not renew. Monthly plan credits refresh each month and do not roll over; a yearly plan adds the whole year's credits up front.

Failed generations

If a generation fails, including a result blocked by our safety check, the credits charged for that attempt return to your balance automatically, once. You do not need to contact us. If a finished video looks wrong (for example, a person is missing or the video does not play), email us with the task ID and we will review it.

Refunds of unused credits

You can ask for a refund of an unused pack, or of any plan payment (including renewals) whose entire credit batch is unused, within 7 days (168 hours) of payment. Submit the order number and the number of credits on your Payments page, or email support@unforgettablecartrend.app from the address on your account.

• The refund is calculated at the price you paid, in whole cents. A pack can be refunded for its unused portion. Each plan invoice is eligible only when all credits from that invoice remain unused; the entire invoice is refunded. Refunding a payment does not cancel future renewals.
• Credits already spent on videos are final and are not refunded in cash.
• While a refund is being processed, the requested credits are frozen and cannot be used. A completed refund removes them; a refund that fails releases them back to your balance.
• Approved refunds go back to the original payment method. Your bank or card issuer may take 5 to 10 business days to show it.

Requests made more than 7 days after payment are not refundable, except where the law requires otherwise.

Billing problems

If you see a charge you do not recognize, a duplicate charge, or credits that did not arrive, email support@unforgettablecartrend.app with the order number before disputing the payment with your bank, and we will sort it out.

Your legal rights

This policy does not limit any consumer rights that cannot be excluded under the law that applies to you.